Being a Digital Ecosystem Creator, CoachesVersity’s mission is to serve our customers with a memorable and unique experience as Customer Delight is our “core value”.
We have taken all measures to deliver products and services which are defect-free and quality-perfect. However, if you find that our product and/or service is unsatisfactory and wish to exchange or return it, our easy return and refund policy will help you do so.
The following steps will provide clear guidance regarding the entire process:
- If you think you have received the product or service in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please email us at support@coachesversity.com mentioning your Order No. and a snapshot of the defective area.A return request must be placed within 72 hours of the delivery of the product that was ready to buy. No returns will be accepted for customized clothing.
- Upon receipt of your request, a mail will be sent confirming the same and inquiring about your bank details for returning funds.
- It will be CoachesVersity’s responsibility to pick up the product from your doorstep.
- We pay special heed to your complaints. Therefore, our products will undergo quality testing once we receive the product at our center—products that are bought, sold, manufactured, or customized by us.
- If the complaint is valid and qualifies CoachesVersity’s parameters, you will receive another mail confirming the return of the product and the refund.
- You may expect the refund amount to be credited to your bank account within 7–8 business days. Refunds will be processed ONLY through net banking.
CoachesVersity guarantees that all information regarding your bank account will remain private and confidential.
- CoachesVersity will keep you updated regarding every step via email.
- Please note that products or services purchased on DISCOUNT / OFFERS are NOT eligible for Return / Exchange / Refunds.
- Returns made without notice shall not qualify for a refund.
- You are eligible for one exchange per product or service only. That is, a product or service that has already been exchanged or replaced is not eligible for a second exchange or refund.
- Shipping charges are non-refundable.
Conditions under which return is infeasible
There are certain circumstances under which CoachesVersity will not accept a return. The following parameters must be met to validate a return:
- The product must be unused
- It must not carry any stain
- It must not be torn or damaged
- The price tags, labels, and paper tags should not be altered
- The packaging and folding should be intact
- Some of our customized courses or coaching materials are purely customized-based; hence irregularities in such cases are not comparable. Kindly reach out to our customer care team for further clarification.
- Services purchased on offers/discounts are not eligible for return/exchange
Cancellation of any order
Any purchase can be canceled before the initiation of the shipment process. Once the shipment has been initiated, the product will not be eligible for cancellation. However, you can initiate a return once the product is delivered to you.
If a cancellation is requested before shipment, the entire amount paid will be refunded.
If you have any queries, please contact us via email at support@coachesversity.com
Law and Jurisdiction
These terms and conditions, and the relationship between you and CoachesVersity, shall be governed by and construed in accordance with the Law of India.